Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
CUSTOMER CARE
Frequently Asked Questions
Find answers to the most common questions about RICHANA products, orders, shipping, returns, and skincare use.
Many RICHANA products are created with gentle, carefully selected ingredients. However, we always recommend performing a patch test before first use, especially if you have sensitive skin.
Orders are usually processed within 1–2 business days. Delivery times may vary depending on your location and selected shipping method.
Due to the hygienic nature of skincare products, opened or used products cannot be returned. Unopened items may be eligible for return according to our Return & Refund Policy.
As part of our social responsibility initiative, EGP 5 from every soap sold is contributed to support burn treatment and recovery through our partnership with Ahl Masr Hospital.