Refund policy
Return & Refund Policy
At Richana, we are committed to delivering products of exceptional quality and care.
Due to the personal nature of skincare and body care products, returns and exchanges are accepted only under the following conditions:
- The request must be submitted within fourteen (14) days of receiving the order.
- The product must be unused, unopened, and in its original packaging.
- The product must be in the same condition in which it was received.
- Proof of purchase may be required.
For hygiene and safety reasons, we are unable to accept returns or exchanges for products that have been opened, used, damaged after delivery, or returned without their original packaging.
If you receive an incorrect or damaged item, please contact our Customer Support team within 48 hours of delivery.
Approved refunds will be processed using the original payment method whenever applicable.
For return requests, please contact: